Remote Account Manager jobs

About the Account Manager role

What the work looks like

• Run regular check-in calls and business reviews with customer contacts to track satisfaction, usage and upcoming needs.
• Prepare renewal quotes, negotiate pricing and terms, and get contracts signed before the renewal date.
• Identify expansion opportunities such as added seats, new products or additional business units, and work them through the pipeline.
• Maintain account plans, contacts and forecasts in the CRM so that renewal and expansion numbers are reliable.
• Coordinate with support, billing and product teams to resolve invoicing disputes and escalated customer issues.

What employers ask for

• CRM proficiency, typically Salesforce or HubSpot
• Contract negotiation and renewal management
• Account planning and stakeholder mapping
• Revenue forecasting against a quota
• Clear written and verbal client communication
• Working knowledge of the customer's industry

Doing this job remotely

Most account management work happens over video calls, email and the CRM, which suits remote work well. Books of business are often assigned by region, so working hours follow the customers' time zones. Roles with larger accounts usually include occasional travel for on-site reviews, renewal negotiations or industry events.

Where it comes from and where it leads

People typically arrive from sales development, customer support, customer success or an account coordinator role. The usual next steps are senior or strategic account manager, account executive on new business, or management of an account management team.