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Remote Strategic Account Manager jobs

12 open positions in the United States, newest first.

Strategic account managers look after a small number of a company's largest or most important existing customers. They are responsible for retaining those accounts and growing revenue within them through renewals, expansions and new use cases. Each account gets a multi-year plan and relationships at executive level, which separates the job from managing a large book of ordinary accounts.

About the Strategic Account Manager role

What the work looks like

  • Write and maintain an account plan for each customer, mapping stakeholders, open risks and expansion opportunities.
  • Lead executive business reviews that show value delivered and agree priorities for the coming period.
  • Negotiate renewals and multi-year agreements with the procurement and legal teams on the customer side.
  • Coordinate customer success, support, product and services so the account experiences one coherent team.
  • Build relationships across the customer's business units to find needs beyond the original purchase.

What employers ask for

  • Managing large, complex customer accounts
  • Account planning and stakeholder mapping
  • Renewal and expansion negotiation
  • Salesforce and account planning tools
  • Executive relationship building
  • Industry knowledge relevant to the accounts

Doing this job remotely

Strategic accounts are served where they are, so the manager is usually home-based and often located near the main customers. Travel to customer sites for reviews and planning sessions is a regular part of the job. With only a few accounts, availability matters, and a customer escalation can take over the week.

Where it comes from and where it leads

Strategic account managers are typically promoted from account manager, customer success manager or account executive roles. The next steps are global account manager or director of strategic accounts, and sales or customer leadership beyond that.