Skip to content
jobs·jobs·jobs.com

Remote Customer Success Manager jobs

83 open positions in the United States, newest first.

Customer success managers make sure customers get real value from a product they have already bought, usually subscription software. They are accountable for adoption, retention and the overall health of their assigned accounts, and act as the customer's advocate inside the company. Unlike account managers, their focus is outcomes and usage rather than contract negotiation.

About the Customer Success Manager role

What the work looks like

  • Guide new customers through onboarding and agree on a success plan with measurable goals and owners.
  • Monitor product usage and health scores to spot accounts at risk of churning and intervene early.
  • Lead quarterly business reviews that show the customer what they have achieved and what to do next.
  • Train customer teams on features and recommend workflows that fit how their organization operates.
  • Pass renewal risks, expansion signals and product feedback to sales and product teams with supporting detail.

What employers ask for

  • Customer success platforms such as Gainsight or ChurnZero
  • CRM experience, typically Salesforce or HubSpot
  • Running onboarding programs and business reviews
  • Reading product usage data and health metrics
  • Presenting to executive-level customer stakeholders
  • Solid understanding of SaaS business models

Doing this job remotely

The role is well suited to remote work because nearly all customer contact happens by video call, email and shared dashboards. Portfolios are usually grouped by region or segment, so schedules follow customer time zones. Managers covering large enterprise accounts should expect some travel for on-site reviews and kickoff meetings.

Where it comes from and where it leads

Common entry points are customer support, implementation, account management and consulting, or practitioner experience in the industry the product serves. Progression leads to senior or enterprise customer success manager, team lead and director roles, or sideways into account management, solutions consulting and product.