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Remote Enterprise Customer Success Manager jobs

10 open positions in the United States, newest first.

Owns the post-sale relationship with a small number of large customers of a software company, where each account represents significant recurring revenue. The enterprise customer success manager builds a success plan with the customer's executives, drives adoption across many departments or regions, and protects the renewal. The work is more strategic and consultative than managing a high-volume book of smaller accounts.

About the Enterprise Customer Success Manager role

What the work looks like

  • Builds a documented success plan with each customer's executive sponsor that ties product use to business goals.
  • Runs executive business reviews showing adoption, outcomes, and recommendations for the next period.
  • Tracks usage and health in Gainsight or a similar tool and organizes enablement where departments lag.
  • Coordinates support escalations, professional services, and product teams when a large customer is blocked.
  • Forecasts renewals and works with the account executive on expansion and multi-year negotiations.

What employers ask for

  • Managing large, complex SaaS accounts
  • Executive business reviews and success planning
  • Gainsight, Salesforce, or similar platforms
  • Renewal forecasting and risk management
  • Change management and adoption programs
  • Technical fluency in the product domain

Doing this job remotely

The role is typically remote, with customers spread across the country or the world. Enterprise customers expect periodic on-site visits for business reviews and planning sessions, so some travel is built in. Global accounts can mean early or late calls, and escalations from a major customer do not always wait for business hours.

Where it comes from and where it leads

People step up from mid-market customer success, account management, or implementation consulting, sometimes from management consulting. They go on to strategic or principal success roles, customer success leadership, or account director positions on the sales side.