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Remote Technical Support Engineer jobs

22 open positions in the United States, newest first.

Diagnoses and resolves the technical problems customers hit with a software or hardware product, especially those too complex for frontline support. The job involves reproducing issues, reading logs, querying data, and testing APIs to find the cause, then either fixing the configuration or handing engineering a well-documented bug. It sits between customer service and software engineering.

About the Technical Support Engineer role

What the work looks like

  • Works a queue of escalated tickets in Zendesk or Jira Service Management within agreed response times.
  • Reproduces customer issues in a test environment and inspects logs, network traces, and API responses.
  • Runs SQL queries and scripts to check customer data and confirm whether a problem is configuration or a defect.
  • Writes bug reports for engineering with reproduction steps, impact, and a suggested workaround.
  • Documents fixes in the knowledge base so the next agent or customer can solve the issue faster.

What employers ask for

  • Troubleshooting web applications and APIs
  • SQL and reading application logs
  • Linux command line basics
  • Scripting in Python, Bash, or JavaScript
  • Ticketing tools such as Zendesk or Jira
  • Clear written explanations for customers

Doing this job remotely

Support engineering is one of the more common remote technical jobs because the work arrives as tickets and calls. Coverage is the constraint: teams staff shifts across time zones, and weekend, holiday, or on-call rotations are typical for products with service-level commitments. Access to customer data usually requires a secured company device.

Where it comes from and where it leads

Many start in frontline customer support, help desk, or systems administration, and some come straight from a computer science program. Common next roles are senior or escalation engineer, site reliability, solutions engineering, software development, or support management.