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Remote Professional Services Manager jobs

9 open positions in the United States, newest first.

Professional services managers lead the team that implements a company's product for customers after the sale: consultants, implementation specialists and project managers. They are responsible for delivering projects on time and within the hours sold, for consultant utilization and for services revenue and margin. They also step in when a customer project goes off course.

About the Professional Services Manager role

What the work looks like

  • Assign consultants to projects and manage capacity so billable utilization stays on target without burning people out.
  • Review project status, budgets and hours in the professional services automation tool and intervene on slipping projects.
  • Scope new work with sales and write or approve statements of work, including effort estimates and assumptions.
  • Take customer escalations, reset expectations and negotiate change orders when the scope of a project grows.
  • Hire, train and review the consultants on the team and standardize how implementations are delivered.

What employers ask for

  • Software implementation or consulting background
  • Project and resource management
  • Statement of work scoping and estimation
  • Services metrics: utilization, margin and backlog
  • PSA tools and Salesforce
  • PMP certification, common but not universal

Doing this job remotely

Most software implementations are delivered remotely now, so the consultants and their manager rarely need to be co-located. Kickoffs, workshops and troubled projects can still mean customer site visits. Customer projects in several time zones and go-lives scheduled for weekends are the usual pressures on the schedule.

Where it comes from and where it leads

Managers usually come up from implementation consultant, solutions architect or project manager within a services team. They move on to director and vice president of professional services, or across to customer success leadership.