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Remote Technical Account Manager jobs

38 open positions in the United States, newest first.

Technical account managers act as the ongoing technical advisor for a set of customers after the sale, usually larger accounts on a premium support or success plan. They are responsible for making sure the product is deployed well, problems get resolved, and the customer knows what is coming. The role is part support engineer, part consultant, part relationship owner.

About the Technical Account Manager role

What the work looks like

  • Run recurring calls with customer engineering teams to review open issues, upcoming changes and adoption of new features.
  • Own escalations, pulling support and engineering into a critical ticket and keeping the customer updated until it closes.
  • Review the customer's architecture and configuration and recommend changes for performance, reliability or cost.
  • Prepare technical business reviews showing usage, incident history and a roadmap matched to the customer's plans.
  • Feed product gaps and recurring defects back to product managers with concrete customer evidence.

What employers ask for

  • Hands-on experience in the product's technical domain
  • Troubleshooting with logs, APIs and SQL
  • Cloud platform knowledge, often AWS or Azure
  • Escalation and incident management
  • Customer-facing communication with engineers and executives
  • Scripting in Python or Bash

Doing this job remotely

Customers are distributed, so most contact happens over video, shared channels and ticketing systems regardless of where the TAM sits. Accounts are often assigned by region so working hours match the customer's. Some travel for on-site reviews is common, and a critical outage at an assigned account can mean after-hours work.

Where it comes from and where it leads

TAMs usually come from support engineering, systems administration, implementation or solutions consulting. The role leads on to senior or principal TAM, customer success leadership, solutions architecture or sales engineering roles.