Remote Post-Implementation Consultant jobs

About the Post-Implementation Consultant role

What the work looks like

• Take over accounts from the implementation team, reviewing the configuration, open items and what was promised.
• Reconfigure workflows, reports and permissions in the application as the customer's real usage becomes clear.
• Run training sessions and office hours for administrators and end users who are new to the system.
• Investigate issues customers report, separating configuration mistakes from product defects that go to support.
• Scope and deliver follow-on work such as new modules, integrations or optimization reviews.

What employers ask for

• Deep configuration knowledge of the specific software
• Implementation or application support experience
• Requirements gathering and solution design
• Report building and basic SQL
• User training and documentation
• Knowledge of the customer's business process area

Doing this job remotely

Configuration, training and troubleshooting are done inside the customer's cloud system over screen share, so the role is usually remote. Consultants juggle several customers at once and keep hours that suit each customer's time zone. Changes to live systems are often scheduled outside business hours to avoid disrupting users.

Where it comes from and where it leads

Consultants come from implementation, support or from being a power user or administrator of the software at a customer. They move on to senior or principal consultant, solution architect, customer success manager or services management.