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Remote Implementation Specialist jobs

5 open positions in the United States, newest first.

Implementation specialists get new customers set up on a software product after the contract is signed. They are responsible for the hands-on work of an onboarding project: configuring the account, importing data, connecting integrations and training users, so that the customer is live and able to work independently by the agreed date.

About the Implementation Specialist role

What the work looks like

  • Run kickoff calls, confirm the customer's requirements and agree a go-live plan with dates and owners.
  • Configure settings, workflows, permissions and templates in the product to match the customer's processes.
  • Clean, map and import customer data from spreadsheets or a previous system and verify the results.
  • Set up standard integrations and test them with the customer's IT contact.
  • Deliver training sessions for administrators and end users and hand the account over to customer success.

What employers ask for

  • Software onboarding or implementation experience
  • Data import and cleanup with Excel or CSV
  • Basic SQL and API or integration concepts
  • Project tracking tools such as Asana or Smartsheet
  • User training and clear documentation
  • Managing several customer projects at once

Doing this job remotely

Implementations are typically delivered entirely by video call and screen share, with the product hosted in the cloud. Specialists handle many projects in parallel, so the challenge is keeping customers on schedule when their own staff are slow to respond. Working hours follow customer time zones, and travel is uncommon outside large or complex accounts.

Where it comes from and where it leads

This role is often reached from customer support, account coordination or from having used the same kind of software in a previous job. It leads to senior implementation specialist or consultant, implementation or project manager, customer success manager and solutions engineering.