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Remote Partner Success Manager jobs

13 open positions in the United States, newest first.

Partner success managers look after a company's partners after the partnership agreement is signed. Their accounts are resellers, agencies, integrators or technology partners, not end customers, and the goal is to make each partner productive: trained, certified, selling or building, and satisfied with the program. They are measured on partner activity, retention and partner-sourced revenue.

About the Partner Success Manager role

What the work looks like

  • Onboard new partners onto the program, partner portal, certifications and deal registration process.
  • Hold regular business reviews with partner contacts to track pipeline, customer outcomes and program goals.
  • Train partner sales and delivery staff on the product and on how to position it.
  • Resolve partner escalations by working with support, product and finance on their behalf.
  • Track partner health and activity in the CRM or partner relationship management system.

What employers ask for

  • Channel or partner program experience
  • Customer success or account management background
  • Salesforce and partner relationship management tools
  • Partner enablement and training delivery
  • Business reviews and joint planning
  • Working knowledge of the product's technical side

Doing this job remotely

Partners are spread across regions by nature, so the relationship is run by video, shared workspaces and partner portals wherever the manager sits. Employers often assign partners by region and expect working hours to match. Travel comes with partner conferences, on-site trainings and joint customer events.

Where it comes from and where it leads

People move in from customer success, account management, channel sales support or from working at a partner firm themselves. The role leads to senior partner success manager, partner account manager with a revenue quota, or leadership of partner programs and alliances.