Leave of Absence Specialist

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We’re hiring a Leave of Absence Specialist to own day-to-day leave administration across Cadence Health and Cadence Solutions, from intake through return to work. You will work with frontline managers, Payroll, Benefits, and third-party leave and disability vendors to keep a high-volume, multi-state caseload accurate and moving, with particular focus on our non-exempt and clinical workforce. Your work keeps the clinical teams who support patients between visits covered, paid correctly, and clear on next steps during time away.

What You’ll Do

• Own leave case administration from intake through closure across a multi-state caseload, including eligibility review with the leave administrator, documentation follow-up, status tracking, extensions, and return to work.
• Manage FMLA, state and local leave, USERRA, and company leave programs with vendors and internal partners, and escalate decisions outside delegated authority to People Success leadership.
• Track continuous, intermittent, and reduced-schedule leave, validate time records, pay codes, and payroll inputs for exempt and non-exempt employees, and resolve gaps across PTO, salary continuation, disability benefits, state paid leave, and benefit deductions with Payroll and Benefits before processing deadlines.
• Resolve leave and accommodation tickets from triage to closure within service standards, explaining steps, documentation, and pay and benefits impacts in plain, empathetic language to employees and frontline managers, and escalate complex issues with a concise summary of the case, actions taken, and decision needed.
• Serve as the operational contact for third-party leave administrators and disability carriers, monitor determinations, notices, and certifications, reconcile vendor and HRIS records, and validate active cases during vendor and HRIS transitions.
• Coordinate the ADA and PWFA interactive process under established procedures, route cases that need accommodation review to People Success leadership, and maintain confidential, audit-ready medical documentation in restricted systems.
• Maintain case trackers, response templates, and audit routines, report on active cases, backlog and aging, response times, upcoming returns, and vendor delays, and flag compliance risks, policy exceptions, and regulatory changes to People Success leadership.

What You Need

• 3+ years of hands-on leave administration experience, including independently managing a multi-state caseload from intake through closure
• Working knowledge of FMLA, ADA, PWFA, USERRA, and state leave and disability requirements, including when to seek guidance
• Experience managing a high-volume leave caseload for non-exempt and shift-based employees, including intermittent leave tracking and payroll coordination
• Experience coordinating with third-party leave administrators and disability carriers
• Experience with employee ticketing tools, leave management platforms, and an HRIS, and the ability to learn new systems quickly and keep records accurate across them
• Ability to explain complex leave processes in plain language to employees and managers, and sound judgment on confidentiality and escalation
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation

Compensation

The base salary for this role typically ranges between $80,000 – $100,000 depending on experience, skills, seniority, and business needs In addition to base salary, this role may be eligible for equity as part of the total compensation package. Actual compensation may vary by location.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. 

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team.  Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

If you require a reasonable accommodation during the interview or hiring process, please notify your recruiter.