Head of Patient Navigation Operations
Raydar · Remote (US)
- Workplace
- Remote
- Type
- Full-time
- Posted
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About the job
About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the operations of a patient navigation team as its first dedicated operations leader, growing the group and building the systems, standards and reporting that support it. The role is internal-facing, centered on managing staff and shaping care workflows with leadership rather than direct patient contact.
What you'll do
- Take over an existing navigation team and grow it through hiring, onboarding, staffing, scheduling and performance management.
- Map out care workflows covering outreach, appointment booking, care coordination, follow-up and handling of complex cases.
- Raise engagement and conversion through script refinement, text-message outreach, controlled experiments and review of where people drop off.
- Define and track a set of operating metrics covering contact rates, booked appointments, coordination results, satisfaction and team productivity.
- Partner with engineering on internal CRM, automation and team tooling, passing frontline findings along as product improvements.
- Establish standards for privacy, compliance and quality across the team's work.
Requirements
What we're looking for
- At least 3 years of experience leading patient-facing teams.
- A data-driven approach to running day-to-day operations.
- Skill in drafting the guidance, learning materials and review checklists that frontline teams rely on.
- Proven success growing large-scale efforts that connect with people receiving care.
- Previous experience in health services operations or patient support, ideally in a nearby care-access role.
Benefits
Compensation and benefits
- Base salary: USD 100,000 to 180,000 per year
- Health insurance
- Meals covered
Location and work model
- Remote (US)
- Full-time