DayDream Claim Specialist

About DayDream
DayDream helps dentists serve their patients. We support dental offices behind the scenes with clarity, consistency, and care so that providers can focus on what matters most. We’re a fast-growing, fully remote team that believes in doing good work and being good to each other while we do it.

About the Role
We’re looking for an experienced, detail-oriented Claim Specialist to help our clients navigate insurance with confidence. This role covers the full claim lifecycle, from submission to resolution, and plays a key part in shaping the tools we use every day.

Please read this before you apply: this is not a traditional dental billing role. All of our work is done through DayDream’s own software platform and tools. Our technology handles much of the routine work automatically, so our Claim Specialists spend their time reviewing, problem-solving, and resolving the claims that need real expertise. You won’t be working claims the way you did in an office, and you’ll need to learn a completely new workflow from the ground up. If you love learning new systems and finding better ways to do things, you’ll thrive here. If you’d prefer to keep billing the way you always have, this role likely isn’t the right fit.

What You’ll Do

• Use DayDream’s platform to submit claims accurately and completely, reviewing and confirming required attachments and documentation

• Post insurance payments quickly and accurately, reviewing and verifying the work our tools prepare against the EOB

• Work outstanding claims to reduce claim aging, using our tools to research, follow up with payers, and decide on next steps

• Handle denials and appeals, interpreting EOBs and rejection codes and working the complex, edge-case claims that need an experienced eye

• Give our software engineering team clear feedback and ideas that improve our internal tools

• Communicate openly with teammates in billing, operations, and client success, and flag problems early when something isn’t working

• Meet weekly productivity targets in a busy, fast-paced, full-time role

What You’ll Bring

• 6+ years of dental billing experience, especially claims processing

• Strong tech skills and real comfort learning new software, along with tools like Google Workspace, Slack, and remote connection software

• Adaptability: you’ve been through software or process changes and handled them well

• Persistence and problem-solving: when something doesn’t work the first time, you try a different approach before asking for help or moving on

• Clear, confident communication, both written and verbal. We value people who speak up.

• Strong organization and high attention to detail

• Remote work experience is preferred

• A bachelor’s degree is nice to have, but not required

About Our Hiring Process
Every applicant we see has solid dental billing experience. It gets you in the running, but it isn’t what sets you apart. Our application and interviews are designed to find people who are adaptable, tech-savvy, and ready to learn a new way of working, so expect questions about how you handle change, learn new tools, and work through problems on your own.

Why DayDream

• Fully remote

• A fast-growing company that’s always building something new

• Room to grow, including promoting from within for team lead roles

Compensation & Benefits

• Competitive hourly pay

• Medical, dental, and vision insurance some with plan option premiums 100% covered for employees

• Medical and dependent care FSA options

• PTO and sick time accrues from day one

• 8 paid holidays annually

• Company-provided laptop

We believe great work happens when people feel supported and heard. If you care about doing things well, want to help build something meaningful, and thrive in a remote environment, we’d love to meet you.

DayDream is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.